Frequently Asked Questions
Everything you need to know about shopping with That’s So Fetch US.
How long does shipping take within the US?
Standard shipping typically takes 3-5 business days, while express shipping options are available for delivery within 1-2 business days depending on your location.
What is your return policy?
We offer a 30-day return policy for store credit or exchange on all full-priced items. Items must be in original condition with tags still attached.
How do I track my order?
Once your order has been dispatched, you will receive a shipping confirmation email containing a unique tracking link to monitor your delivery progress.
What payment methods do you accept?
We accept all major credit cards, PayPal, and flexible buy-now-pay-later options including Afterpay and Klarna.
How do I know which size to choose?
We provide a detailed size guide on every product page. If you are between sizes, we generally recommend sizing up for the best fit, or reaching out to our support team for specific measurements.
Do you offer international shipping?
While this store specifically services the US, we have dedicated international sites to ensure the fastest delivery and local currency options for our global customers.